Japan is known for its unique type of customer service that is known globally as probably considered the best customer service around the world. Unfortunately, maybe even Japan will eventually begin to have more and more online customer service. It is hoped that the online service in Japan, will be as good as regular customer service that is seen in stores and shops all over Japan. However, it probably is not realistic to expect the same personalized feeling, that customers can receive from online customer service. Maybe that's a given. But the need or the balance for both online customer service and the unique Japanese personalized service should be continued as part of Japanese business and culture. It would be less that good if Japan goes completely online with all business services and not have the personalized service that has been so unique in Japan. There will always be the need for quality customer service as brick and mortar businesses are still very important for any society and economy.
© 2020 Tom Metts, all rights reserved
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