How About in Japan?

http://english.chosun.com/site/data/html_dir/2020/01/11/2020011100383.html

Automation and the need or desire to reduce costs seems now to to be fact of life in business and society. Unfortunately, it has some negatives as seen in this article. Japan still is about human personal experience, at least I hope so. There is of course places like Uniqlo and GU in Japan going to self check areas but I hope McDonalds, Mos Burger, and others don't go the way of automation. The same with coffee shops and cards or smartphone purchases only., and not go the way of no cash. I hope Japan remains a consumer friendly, customer oriented society and economy. Yes there are some cheap restaurants that have gone to automation but easy to use machines to order food such as ramen. But hopefully Japan understands that personal customer service, even in retail fast food shops and coffee shops, is still important for a relationship between customer and the stores that customers visit. I fear or think, automation can go too far in reducing cost, as the human element in an economy or society is still very important.

 2020 Tom Metts,  all rights reserved