JAL, Haneda, and Service

Whenever I fly to Japan, from Seoul Gimpo to Tokyo Haneda recently I tend to use JAL, Japan Airlines, as I seem to get a decent price, for whatever reason. I have used ANA also, for the most part to Haneda, as both airlines seem to have flight at the times I like. KAL and Asiana, in Korea are excellent, but buying a ticket, in the home country's airline is more expensive. Even those in Japan say the same thing about buying a JAL ticket in Japan etc.  I did fly on KAL recently to Haneda and the service was excellent, very good. But for me, for whatever reason, I seem to like JAL or ANA for their service. Not to put JAL or ANA above KAL or Asiana in any way, but I guess I like the unique service they provide. I always look forward to the bento lunches that they serve. A few years ago, it seemed JAL was providing some very unique lunch bentos, that seemed to be of high quality. They seemed to have stopped the service recently and now just a regular bento, but still very good, or so it seems. But, maybe too much to ask, but there is a famous Japanese bento company, that a lot of Japanese customers, office workers or those taking the shinkansen, seem to buy. The company colors are orange and black, I think. There is a small outlet at Yokohama eki, station, that is always busy with customers. It might be interesting if JAL could provide those bentos on their flights.  At the same time, on a flight from Haneda terminal 1 to Fukuoka on JAL, the service only provided complimentary drinks. It was not a problem, but very interesting. Whenever I take JAL or ANA, I make it a point to try and speak Japanese only. And when I do, the flight attendants then talk to me in Japanese only. The same when I'm on KAL or Asiana, I try to speak Korean only, and they talk to me in Korean. But back to JAL and the customer service. For whatever reason, the service on JAL and ANA is always excellent, as should be expected from a customer's point of view but also the unique Japanese style of quality customer service whenever you are in situation related to Japan. Japanese customer service, even on JAL and ANA, just like in Sogo department store, is world-class and is second to none, or so it seems.


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